Courier Facilities Limited-CFL.

Case Study:

Introduction.

MAKO Training has established itself as a leader in providing innovative online training solutions for various industries. This case study highlights the collaboration with Courier Facilities Limited, focusing on how MAKO’s tailored courses enhanced operational efficiency and compliance in the logistics sector.

Client Overview.

Courier Facilities Limited is a prominent logistics company that offers a wide range of courier services both domestically and internationally. With a commitment to safety, reliability, and efficiency, the company sought to enhance its training programmes to meet the evolving needs of its workforce while ensuring compliance with industry regulations.

Challenge.

Courier Facilities Limited faced multiple challenges in training its employees, including:

• Compliance: The logistics industry is heavily regulated, and maintaining compliance with health and safety standards is crucial. The existing training programmes were outdated and lacked engagement, making it difficult for employees to retain critical information.
• Scalability: The company was expanding rapidly, necessitating a training solution that could be easily scaled and adapted for new employees across various locations.
• Engagement: Traditional training methods proved ineffective in keeping workers engaged, leading to lower retention rates and inconsistent knowledge application in day-to-day operations.

Client statement:

“CFL has been working with MAKO for several years, their service has been consistently excellent. Our company has registered all our training needs with them, which has helped us stay compliant in an industry that is rigorously audited.

With our business, compliance, staff investment, and welfare is paramount, finding the right training provider was extremely important, we didn’t want static pages or text to read with the delegate getting bored and switching off with no interaction, we needed something much more up to date, something that the delegate would interact with, find interesting and really learn from, we wanted to find a supplier that fitted that scope.

After looking into various online training providers, we finally found that in MAKO they stood out from the rest, we were particularly impressed with the bespoke company branding MAKO offers too, it gives our staff a nice familiar feel when they login and download their pass certificates. We’ve have never looked back.

MAKO’s courses enables staff to learn at their own pace, within their own training suite, the LMS portal is very user friendly, the reporting system within the LMS is a great tool for any business, it helps us keep on tract with staff progression such as who has passed at a touch of a button.

Every course is tailored precisely to suit our business needs; they have provided a wide range of courses whenever required.

There are so many courses to choose from that will benefit a lot of companies.

The staff at MAKO are so helpful, their attention to detail is very impressive with an outstanding customer service which is something we look for in a supplier.

Jon has supported us throughout the entire process, delivering outstanding customer service and support, together with Jon, we built a training package that was very cost effective and just what we wanted.

We would definitely recommend MAКО.”

Heena – QHSE and People Manager.

MAKO’s Solution.

To tackle these challenges, MAKO designed a comprehensive suite of online courses specifically tailored for Courier Facilities Limited. The solution included:

1. Interactive Content: MAKO’s courses leveraged engaging multimedia elements, including videos, quizzes, and interactive scenarios, to create a dynamic learning experience. This approach helped increase employee engagement and knowledge retention.

2. Customised Training Modules: Courses were tailored to suit the specific needs of the logistics sector, covering essential topics such as health and safety regulations, manual handling, and driver awareness. This ensured that employees were well-versed in the best practices relevant to their roles.

3. Flexible Learning Environment: The online platform allowed employees to access training anytime and anywhere, accommodating varying schedules and locations. This flexibility was especially beneficial for a workforce that included both office staff and warehouse operatives.

Results.

The collaboration between MAKO and CFL yielded significant outcomes:

1. Improved Compliance Rates: Post-training assessments indicated a marked improvement in compliance understanding among employees, leading to enhanced safety protocols and reduced incident rates.

2. Increased Engagement: Employee feedback highlighted a greater enjoyment of the training process, with many reporting that the interactive elements made learning more enjoyable and effective.

3. Scalable Training Solution: The online training platform enabled CFL to quickly onboard new employees, ensuring that all staff received consistent and up-to-date training.

4. Recognition of Excellence: MAKO’s quality training solutions were acknowledged through multiple awards, including the 2025 Award of Excellence for Interactive Training Courses and the 2025 Best Interactive Health & Safety Training Provider in the UK reaffirming their commitment to high standards in helping to make the workplace a safer and compliant environment for all concerned.

Conclusion.

The partnership between MAKO Training and CFL exemplifies how their innovative online training solutions can transform workforce education in the logistics sector. By focusing on engagement, compliance, and flexibility, MAKO has equipped CFL with the tools necessary to enhance operational efficiency and ensure a safe compliant working environment. As the logistics industry continues to evolve, partnerships like this one demonstrate the importance of investing in effective training solutions.

For more information on how MAKO Training can support your training needs, visit https://mako.training