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Customer Service Training

*This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions.

Original price was: £32.00.Current price is: £16.00.

+ VAT

(per learner)

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Course Description

The online Customer Service Training course aims to help users provide high-quality customer service by offering them best-practice techniques when it comes to interacting with customers. This online course can be completed in as little as 35 minutes and provides the user with a printable certificate upon completion.

Advantages & Target Audience

This CPD Accredited Customer Service Training course will help you to provide excellent customer service and improve interpersonal skills. Someone working in customer services will often be one of the first voices that someone hears when contacting an organisation and therefore, they have a huge impact on the first impression that someone has of an organisation; providing good customer service is, therefore, essential.

This Online Customer Service course is approved by leading industry bodies CPD. Online training is flexible, efficient and cost-effective meaning the candidate can progress through the modules at their own pace and in their own time to fit the training in around their work and personal life.

Learning Outcomes

  • Gain a better understanding of what qualifies as ‘good’ customer service
  • Know how to better handle customer complaints and turn the situation around
  • Learn how to better retain clients through excellent customer service

Modules

1: What is good customer service?

2: Communicating with your customer

3: Handling Customer Complaints

4: Room for Improvement

Frequently Asked Questions

We offer a wide range of self-paced and instructor-led courses designed to help you upskill in various fields including Health & Safety, Business Skills, Personal Development, Hospitality & Leisure, Mental Health & Wellbeing and more.

All our courses are video interactive online training and fun to learn with, given you greater retention and knowledge of your chosen course. We don’t supply the “Old school” pdf static flip book pages.

Once your payment is confirmed, you’ll receive an email with secure login details. You can access your course anytime through your account dashboard.

Yes, we do, we offer great cost-effective packages for businesses in all sectors.

We offer 3 options, individual credit purchases, open license (access all our courses for a one-off fee) or a credit bulk purchase option. Please contact us for your bespoke pricing.

Most of our courses come with lifetime access unless otherwise stated. You can learn at your own pace, anytime, anywhere on any device.

We accept all major credit/debit cards, Amazon Pay, and Klarna – so you can choose flexible payment options that work for you.

Yes! We offer invoice options, and you can now use Klarna (spread the cost) and Amazon Pay for all invoices and purchases along with the normal credit/debit cards.

You can reach us via email at info@onlinecoursesbymako.com or use the contact form on our website. We aim to respond within 24–48 hours.

Yes! You’ll receive a personal accredited downloadable certificate of completion after successfully finishing your course.

Contact us for large bookings

Save up to 40% when buying multiple courses

Mix & match, excludes premium courses

2-10 Courses - 10%

11-20 Courses - 15%

21-30 Courses - 20%

31-50 Courses - 25%

51-100 Courses - 35%

101+ Courses - 40%